How not to impress a customer

Friday 29th February 2008
Had a meeting with the Lavazza Rep in Mindarie and everything that could go wrong with the Coffee did go wrong, while the rep was explaining about the best techniques for making nice Coffee the staff in this place were determined to get it wrong and by the end he was almost pulling his hair out.
We will probably use Lavazza when we open as they seem to be willing to work with us in pushing the brand in order to push our business and are willing to offer merchandising support including Crockery and Umbrellas etc. Also there are no other businesses selling the Lavazza brand in Busselton.
Carolyn phoned the Removal people today to get a new quote because on the original move from the UK it only included delivery up to 30 Km outside Perth and we are going to be closer to 200Km outside.
Our first offer on the house was turned down and we put forward another offer, the Trustee has come back and said that they will send a Valuation officer in to get an accurate valuation on the property, according to the agent this could be a good thing bet we are not likely to know before Tuesday because there is a bank holiday this weekend.
Ian has started making salads in practise for when he is working in the Café, one of our ideas is to have a selection of fresh Homemade salads available each day.

Coffee, cafe, menu, business plan

Thursday 28th February 2008
Have been putting together a Business plan to present to the Landlord of The Olde Chapel Café and it is a bit time consuming, but the need it to help prove that you are capable of operating a profitable business in the confines of their illustrious Shopping Centre.
We have decided that quality Coffee is going to be the thing that is most likely to push the Café forward bearing in mind we will be opening for longer hours, and we have been searching online for Barista Courses so that we can get it right from the word go.
Contacted the Lavazza Coffee Company with a view to using them as a big name to Brand Up the Coffee Offer, the rep rang back and we have arranged to meet him tomorrow in a Café that he supplies just down the road from Sharon in Mindarie Harbour. We went there for lunch today just to check it out, Carolyn enjoyed her meal but the rest was pretty average apart from the Chips which were good, we are not Coffee experts but the Coffee there was pretty average to say the least and we normally like Lavazza Coffee so can only assume that it was the way it was made that made the difference. We then walked round the corner to the Dome Café and that wasn’t much better.
When we got home Ian started work on a possible new Menu for the Café, we don’t intend to change things immediately but there will definitely be changes and this is the best way of putting a few ideas together.